Policies

Our Guarantee

We want you to absolutely love your lashes and brows, and your experience with each and every member at Regal Beauty Co. If for any reason you are unhappy with your results or any aspect of your service, please contact us within three days ​so that we can schedule an appointment to fix any issues. customer service is the most important thing to us!

Arriving Late

Your appointment time is booked especially for you. If you are running late, please let us know in advance if possible, and we will do our best to accommodate your appointment, however time may not permit for us to complete your full service. This means that your appointment may be shortened or rescheduled to ensure that we are running on time for our next client.

If you arrive ten minutes late or more, we will need to reschedule your appointment so that our artist can provide you with the best quality of work.

Cancellations, Reschedules and No Shows

If for any reason you need to cancel or change your appointment, please do so asap. we need at least 72 hours notice. This ensures that we can offer your appointment time to somebody else.

Anything less means that clients on the cancellation list will miss out. please let us know as soon as you possibly can if you need to cancel.

Failure to give us at least 48 hours notice of a cancellation, will result in a 50% cancellation fee.

If you need to reschedule within 48 hours of your appointment, this will result in a 50% reschedule fee of the service or deposit being forfeited.

Appointment non-attendance will result in a 100% cancellation fee, and gift vouchers will be void.

Payment in advance may be required for clients with a history of non-attendance or cancelled appointments without 72-48 hours notice.

Payments

All appointments must be confirmed with a non-refundable deposit at the time of booking. The deposit is transferable to another appointment time, if more than 48 hours notice of a cancellation/change has been given.

Deposits can be paid online or in person at the salon.

If you are wanting to pay via afterpay, please let us know so we can note this on file.

All deposits are due one week from your scheduled appointment at the latest.

All non confirmed appointments are will be canceled and passed on to a client on our waitlist


We accept payment by cash, eftpos, visa, mastercard, and  afterpay.